Privacy Policy — JudiWin33

JudiWin33 ("we", "us", "our", "JudiWin33") is committed to protecting the personal data of all individuals who visit or register an account on our online gaming platform at judiwin33.cam (the "Platform"). This Privacy Policy sets out in clear, formal terms how JudiWin33 collects, processes, stores, protects, and discloses personal information in connection with the operation of our casino, sportsbook, live dealer, and associated services.

This Policy applies to all users of the Platform, including registered players, visitors who browse without registering, and individuals who contact JudiWin33 through any support channel. It should be read in conjunction with our Terms & Conditions, which govern the use of the Platform itself.

By accessing the Platform, creating an account, or otherwise engaging with JudiWin33's services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with any part of this Policy, you should discontinue use of the Platform.

The following terms are used throughout this Privacy Policy with the meanings ascribed below:

• "Personal Data" — any information that identifies or could reasonably be used to identify a natural person, including name, email address, phone number, identification number, IP address, or payment details.
• "Processing" — any operation performed on Personal Data, including collection, recording, storage, use, disclosure, erasure, or destruction.
• "Data Controller" — JudiWin33, which determines the purposes and means of processing Personal Data collected through the Platform.
• "Data Subject" — the individual to whom the Personal Data relates; in this context, primarily our registered players and website visitors.
• "Third-Party Service Provider" — any company or individual contracted by JudiWin33 to assist in delivering Platform services, including payment processors, KYC verification vendors, game software providers, and customer support tools.
• "Cookies" — small text files stored on your device by the Platform browser session for purposes of functionality, analytics, and security.
• "KYC" — Know Your Customer verification, the identity and age verification process required before withdrawal access is granted.

JudiWin33 collects Personal Data through several channels. The categories of data collected and the method of collection are set out below.

3.1 Data You Provide Directly

When you register an account, complete verification, or contact our support team, you may provide the following:

3.2 Data Collected Automatically

When you access or use the Platform, certain technical data is collected automatically by our systems:

• IP address and approximate geographic location
• Device type, operating system, and browser version
• Session timestamps, pages visited, and navigation patterns within the Platform
• Game activity records, including games played, bet amounts, win/loss outcomes, and session duration
• Cookie identifiers and similar tracking technologies (see Section 9)

JudiWin33 processes Personal Data on the following legal bases, as applicable:

• Contractual Necessity — processing required to fulfil our obligations under the Terms & Conditions you accept upon registration, including account management, payment processing, and service delivery.
• Legal Obligation — processing required to comply with applicable laws and regulatory requirements, including Anti-Money Laundering (AML) obligations, KYC verification, and fraud prevention duties.
• Legitimate Interests — processing carried out for purposes reasonably expected in the context of an online gaming platform, such as platform security, fraud detection, responsible gambling monitoring, and service improvement — provided such interests do not override your fundamental rights.
• Consent — processing for optional purposes, such as sending marketing communications, which you may withdraw at any time without affecting other processing activities.

JudiWin33 uses the Personal Data we collect for the following purposes:

1. Account Creation and Management — to create, verify, and maintain your player account on the Platform.
2. Identity and Age Verification — to confirm that you are at least 21 years of age and to prevent underage access to the Platform, in accordance with our responsible gambling commitments.
3. Payment Processing — to facilitate MYR deposits and withdrawals via Maybank2u, CIMB Clicks, Touch 'n Go eWallet, DuitNow, FPX, and other supported Malaysian payment channels.
4. Fraud Prevention and Security — to detect, investigate, and prevent fraudulent activity, money laundering, multi-accounting, and other prohibited conduct on the Platform.
5. Responsible Gambling — to monitor gaming behaviour for signs of problem gambling and to administer responsible gambling tools such as deposit limits, loss limits, and self-exclusion requests.
6. Customer Support — to respond to your inquiries, process complaints, and resolve disputes in a timely manner.
7. Legal Compliance — to satisfy regulatory reporting obligations, respond to lawful requests from competent authorities, and maintain records required by applicable law.
8. Service Improvement — to analyse aggregate, anonymised usage data to improve platform performance, enhance the player experience, and develop new features.
9. Marketing Communications — to send you promotional offers, bonus notifications, and platform updates where you have provided consent to receive such communications.

JudiWin33 does not sell, rent, or trade your personal data. We may share your data with the following categories of parties only where strictly necessary and under appropriate contractual protections:

• Payment Service Providers — financial institutions and payment processors (including those facilitating Maybank2u, CIMB Clicks, DuitNow, and FPX transactions) who require transaction data to process deposits and withdrawals in MYR.
• KYC and Identity Verification Vendors — certified third-party providers contracted to verify identity documents and screen against sanctions lists or other regulatory databases.
• Game Software Providers — licensed game studios whose software is hosted on the Platform and who may receive anonymised session data for game integrity and certification purposes.
• Customer Support Technology Providers — live chat and ticketing system providers who process communications data on our behalf under strict data processing agreements.
• Regulatory and Law Enforcement Authorities — we may disclose personal data where required by a court order, lawful regulatory direction, or applicable legal obligation.
• Anti-Money Laundering Bodies — where legally required, suspicious transaction reports may be submitted to relevant financial intelligence units.

All Third-Party Service Providers engaged by JudiWin33 are required to process personal data only for the specific purposes for which they are contracted, in accordance with our instructions and with appropriate security measures in place.

JudiWin33 retains Personal Data for as long as is necessary to fulfil the purposes for which it was collected, and to comply with applicable legal and regulatory retention obligations. The following general retention periods apply:

Upon expiry of the applicable retention period, Personal Data will be securely deleted or anonymised in a manner that renders it irrecoverable and no longer identifiable to any individual.

JudiWin33 implements a comprehensive suite of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:

• 256-bit SSL/TLS Encryption — all data transmitted between your device and our servers is encrypted using industry-standard TLS protocols.
• At-Rest Encryption — sensitive personal data and financial records stored in our databases are encrypted at rest.
• Two-Factor Authentication (2FA) — available and strongly recommended for all player accounts.
• Access Controls — strict role-based access controls ensure that personal data is accessible only to JudiWin33 staff with a legitimate operational need.
• Regular Security Audits — we conduct periodic penetration testing and vulnerability assessments carried out by certified cybersecurity professionals.
• Incident Response — JudiWin33 maintains a documented data breach response procedure. In the event of a breach affecting your rights and freedoms, you will be notified in accordance with applicable notification obligations.

JudiWin33 uses cookies and similar technologies to operate the Platform effectively, maintain your session, and gather analytical data to improve our services. The following categories of cookies are used:

• Strictly Necessary Cookies — essential for the Platform to function; they maintain your logged-in session, store your language preferences, and enable secure transactions. These cannot be disabled without impairing Platform functionality.
• Performance & Analytics Cookies — used to collect aggregated, anonymised data about how visitors use the Platform, which pages are most visited, and how players navigate through our games and features. This data is used exclusively to improve Platform performance.
• Security Cookies — used to detect fraudulent activity, identify suspicious login patterns, and protect against cross-site request forgery and session hijacking.
• Preference Cookies — store your preferences such as display settings, notification preferences, and game history for a personalised experience on return visits.

You may manage cookie preferences through your browser settings. Please note that disabling strictly necessary cookies will affect your ability to use the Platform. JudiWin33 does not use third-party advertising cookies or permit advertisers to drop cookies on the Platform.

As a Data Subject, you hold specific rights in relation to your personal data held by JudiWin33. These rights may be exercised by contacting our support team via live chat or at the email address listed in Section 15.

JudiWin33 is strictly intended for use by individuals who are 21 years of age or older. We do not knowingly collect, process, or retain personal data from individuals under the age of 21. The Platform employs identity verification procedures specifically designed to detect and prevent underage access.

In the event that JudiWin33 becomes aware that personal data has been collected from an individual under the age of 21, we will take immediate steps to delete such data and close the associated account. All funds associated with an underage account will be handled in accordance with our Terms & Conditions.

We strongly encourage parents and guardians in Malaysia to use appropriate parental control software to prevent underage individuals from accessing online gambling platforms. If you believe a minor has accessed the Platform, please contact our support team immediately.

With your consent, JudiWin33 may send you promotional communications including bonus offers, platform news, Liga Super Malaysia and EPL betting previews, and special promotional events. These communications may be delivered via email or SMS to your registered contact details.

You may opt out of marketing communications at any time by:

• Clicking the "Unsubscribe" link included in any marketing email;
• Updating your communication preferences in your account settings; or
• Contacting our customer support team via live chat with a written opt-out request.

Opting out of marketing communications will not affect the delivery of essential transactional messages, such as deposit confirmations, withdrawal notifications, account security alerts, or KYC request communications. These service-critical messages will continue to be sent regardless of your marketing preferences.

In the course of operating the Platform, certain personal data may be processed or stored by our Third-Party Service Providers in jurisdictions outside of Malaysia. Where such transfers occur, JudiWin33 ensures that appropriate safeguards are in place to provide a level of data protection equivalent to that described in this Privacy Policy.

Such safeguards include contractual data processing agreements containing standard protective clauses, and in some cases, adequacy assessments of the receiving jurisdiction's data protection framework. JudiWin33 will not authorise cross-border transfers of personal data to jurisdictions that do not provide adequate protection without first implementing appropriate protective measures.

JudiWin33 reserves the right to amend this Privacy Policy at any time to reflect changes in applicable law, regulatory guidance, or our data processing practices. When material changes are made, we will update the "Last Updated" date at the top of this page and, where appropriate, notify registered players via email or a notice on the Platform.

We encourage you to review this Privacy Policy periodically to stay informed about how JudiWin33 protects your personal data. Your continued use of the Platform following the posting of any amendment constitutes your acceptance of the updated Policy.

If you have any questions, concerns, or requests regarding this Privacy Policy or the processing of your personal data, please contact the JudiWin33 Data Protection team through any of the channels below. We are committed to responding to all privacy-related inquiries within 5 business days.